Policy and Privacy

This Privacy Policy explains how NuTasks, operated by Evox Systems LLC, collects, uses, stores, and protects users’ personal information. By using NuTasks’ services, you agree to the practices described in this policy.
By registering, you agree to our Privacy Policy.
NuTasks is a product of Evox Systems LLC, a company dedicated to providing secure and efficient task management solutions.

1. Information Collected

NuTasks may collect the following personal information from users:

Personal Identification Information: Name, address, email, and phone number.
Payment Information: Credit card details or other payment-related information necessary for processing transactions.
Service Usage Information: Scheduling history, preferences, and interactions with the platform.
Location Data: Real-time location data to enable clients to track service team details, including arrival times, routes, and estimated time of service completion. Location data is collected while the app is in use, and, if authorized, in the background.
Camera and Photo Library Access: Access to the user’s camera and photo library for adding specific images or videos related to service inspections. This data is used to perform and document scheduled services, is stored with our storage provider, and is shared only with the client involved in the service and with the service providers described in Section 13.
Device and Log Information: We may collect information about the device used to access NuTasks, including device type, operating system, IP address, and logs related to interactions with our platform.

2. Use of Information

NuTasks uses the information collected for the following purposes:

To Provide and Manage Scheduling and Booking Services: Ensuring efficient task scheduling and management.
To Process Payments and Transactions: Using payment data to securely complete transactions.
To Personalize the User Experience: Offering relevant services and features tailored to user needs.
To Communicate with Users: Sending security information, updates, promotions, and news.
To Improve and Optimize NuTasks Services: Analyzing data and conducting market research to enhance the platform.
Real-Time Tracking: Providing clients with accurate service tracking, including route progress and estimated arrival times.
Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and security breaches.

3. Information Sharing

NuTasks does not sell or rent your personal information. We share personal information only as described in this Privacy Policy — in particular, with the service providers and sub-processors listed in Section 13, who process data on our behalf to deliver the Service (such as payment processing, accounting synchronization, messaging, mapping, AI features, real-time updates, and file storage), and when required by law, to enforce our agreements, to prevent fraud or abuse, or in connection with a corporate transaction such as a merger or acquisition. The one exception is our public marketing pages on nutasks.com, which use the Meta (Facebook) Pixel for advertising measurement; the information that Pixel collects is described in Section 17 and may be considered "sharing" for cross-context behavioral advertising under California law. Inside the Service itself (the admin application, the technician app, and the customer portal) we do not share personal information for advertising. All other personal information remains confidential and is used to deliver the services you request.

4. Mobile Information Sharing – SMS Compliance

NuTasks strictly adheres to mobile data protection standards. We do not sell your mobile information, and we do not share phone numbers or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes. Phone numbers and message content are shared only with the messaging and telephony providers and carriers necessary to deliver the SMS communications you have opted into, as described in Section 13.

We use mobile data solely for service-related communications that the user has expressly opted into.

Users may opt out at any time by replying “STOP” to any SMS message received from NuTasks. Standard message and data rates may apply. Opt-out requests are honored immediately and permanently unless the user chooses to opt back in.

5. Data Transfer Commitment

NuTasks, operated by Evox Systems LLC, does not sell your personal information. We transfer or disclose data only as described in this Privacy Policy, including to the service providers and sub-processors listed in Section 13, who act under our instructions, and as required by law. We enforce strict internal policies and controls to prevent unauthorized access or disclosure of data.

Two providers also use data for their own purposes under their own privacy policies: Meta, through the Pixel on our public marketing pages (Section 17), and Google, through the analytics and maps services described in Sections 13 and 17. Your personal information is stored securely and used to provide the Service and the purposes described in this Policy. International transfers are described in Section 18.

6. Opt-Out Rights

Users have the right to opt out of messaging campaigns. To opt out of future communications, users can text STOP or UNSUBSCRIBE at any time.

7.Security Measures

NuTasks takes appropriate security measures to protect user information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access control policies, and secure server environments.

8. Data Retention

NuTasks retains user information for as long as necessary to provide services and comply with legal obligations. If a user requests deletion of their account, we will remove personal data except where retention is required by law.

9. Children's Privacy

NuTasks does not knowingly collect personal information from individuals under the age of 13. If we become aware of such data collection, we will take immediate steps to delete it.

10. Changes to the Privacy Policy

NuTasks may update this Privacy Policy from time to time. Users will be notified of any material changes through email or in-app notifications. Continued use of the services after updates constitutes acceptance of the revised policy.

11. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at:
Evox Systems LLC (NuTasks)
3343 Peachtree Rd NE Ste 145 #1077, Atlanta, GA 30326
email: contact@nutasks.com
phone: +1-470-960-1138

12. Subscription Purchases and Refund Policy

12.1. All subscription purchases made through the NuTasks application are non-refundable. Once a subscription plan is purchased and payment is processed, you will have full access to the selected plan’s features for the entire contracted period.

12.2. NuTasks does not provide refunds or credits for any partial usage, non-usage, or unused portion of the service within the subscription period. By subscribing, you acknowledge and agree that all subscription fees are final and non-refundable, regardless of your actual usage of the service.

12.3. If you wish to cancel your subscription, you must do so before the renewal date to avoid being charged for the next billing cycle. Cancellation requests submitted after the renewal date will take effect at the end of the current billing cycle, and access will continue until the period expires. No prorated or partial refunds will be issued.

12.4. Exceptions to this policy may only be granted in the event of proven system errors or unauthorized transactions, and solely at the discretion of NuTasks.

12.5. For more information about our refund and subscription policies, or if you have concerns regarding a charge, please contact us at: contact@nutasks.com.

13. Service Providers and Sub-Processors We Use

To operate NuTasks, we rely on a limited set of trusted third-party service providers (“sub-processors”) that process certain information on our behalf and under our instructions. We do not sell your personal information. The only advertising-related disclosure we make is the Meta Pixel on our public marketing pages, described in Section 17; the providers in this Section are not used for advertising. The providers below receive only the data necessary to perform their function, and each is contractually obligated to protect it. This Section describes those service providers for transparency and supplements Sections 3, 4, and 5.

Payment Processors (Stripe, Inc. and Block, Inc. (Square)): process payments, subscriptions, and payouts. They receive payment and transaction data. NuTasks does not process card payments itself and does not store full card numbers; we retain only limited payment metadata such as card brand, expiration, and the last four digits, together with tokenized references. See also our Terms, Section 15.
Accounting (Intuit Inc. / QuickBooks): when a company enables the QuickBooks integration, we exchange customer, vendor, invoice, payment, payroll, and expense records to keep accounting in sync.
Messaging and Telephony (OpenPhone and SMS carriers, including Twilio, Inc.): send and receive SMS and related media; they receive phone numbers, message content, and delivery status.
Mapping, Imagery, Reviews, and Verification (Google LLC): address geocoding, interactive and static maps, Street View imagery of service addresses, Google Business Profile reviews that a company chooses to display on its website, and bot-protection (reCAPTCHA). Google receives address data and coordinates, the IP address and browser information of the device that loads a map, and verification tokens.
Artificial Intelligence (OpenAI): powers the AI Assistant and real-time voice features, as described in Section 14.
Real-Time Infrastructure (Pusher): delivers live updates such as calendar changes, internal chat, and service-tracking events.
File and Media Storage (Amazon Web Services, Inc. — Amazon S3; DigitalOcean, LLC — Spaces): securely store uploaded media such as photos, documents, and signatures.
Referral Program (FirstPromoter, operated by Igil Webs SRL, Romania): administers our optional partner/referral program; receives sign-up and qualifying-transaction data for participating partners. See our Terms, Section 12.
Email Delivery (Twilio SendGrid): sends transactional, account, and marketing email on our behalf; receives email addresses, names, message content, and delivery and unsubscribe status.
Push Notifications (Google Firebase Cloud Messaging and Apple Push Notification service): deliver notifications to your mobile device and browser; receive device push tokens and the title and body of each notification.
Error Monitoring (Sentry, operated by Functional Software, Inc.): receives technical error reports from our servers and from your browser or app, including the page or action in progress, device and browser information, and, where enabled, your IP address and account identifier, so that we can diagnose and fix failures.
Analytics and Measurement: the providers and pages described in Section 17.

We may also disclose information when required by law, to enforce our agreements, to prevent fraud or abuse, or in connection with a corporate transaction such as a merger or acquisition. We may update our list of service providers from time to time; the current list is available on request at contact@nutasks.com.

14. Artificial Intelligence Assistant

NuTasks offers an optional artificial-intelligence assistant, including text and real-time voice features. When you use the AI Assistant:

What is processed: your messages and inputs, together with the business context needed to respond — for example customer names, addresses, bookings, services, and payment amounts within your workspace.
AI provider: these inputs are sent to our AI provider (OpenAI) to generate responses. For real-time voice, audio is transmitted directly between your device and the AI provider; NuTasks facilitates the connection but does not record or store the voice audio.
What we store: we store text conversations, AI-generated summaries, and usage and metering records (such as session duration and token counts) to operate, secure, audit, bill, and improve the Service.
Automated actions: at your direction, the AI Assistant can take actions in your account, such as creating, updating, or canceling bookings, sending invoices, and confirming or canceling payment records. You are responsible for reviewing actions it proposes or takes, as described in our Terms, Section 13.
Your responsibility: do not submit to the AI Assistant any content you are not authorized to share.

15. Categories of Information and Sources

NuTasks is a multi-tenant platform. We collect information directly from you when you register and use the Service, automatically from your device, and from the companies that use NuTasks about their own customers and employees. We also receive information from third parties: from people who submit appointment, quote, or contact forms on a company website that we host or on nutasks.com; from people who refer someone else to a company (the referred person's name and contact details); from inbound text messages sent to a company's number through our telephony provider; from the third-party services a company connects to its account under its authorization (for example its accounting, payment, or messaging provider, the DigioWay application, a plugin installed on the company's own WordPress website, or an AI-agent integration through the Model Context Protocol), which send us the leads, quote requests, and booking requests their users submit; from public business-review platforms (for example Google Business Profile) when a company chooses to display its reviews; and from our payment processors and referral-program provider about transactions and sign-ups. We do not purchase personal information and do not collect biometric identifiers: signatures and photos are stored as images, and voice input is transcribed, not used to identify you. The categories we process include:

Identity and account data: name, email, phone number, password (stored in hashed form), profile image, and language preference.
Customer and employee records: for companies using NuTasks, the names, contact details, phone numbers, addresses, and birthdays of their customers and employees, entered into their workspace.
Location data: precise real-time location collected during active service routes to enable tracking and estimated arrival times, as described in Section 1 and in our Terms, Section 5.2.
Photos and media: images, videos, and documents you add for service inspections and records.
E-signatures and acceptance records: as described in Section 16.
Payment metadata: limited card details (brand, expiration, last four digits) and tokenized references; full card numbers are handled only by our payment processors.
Device and communication data: device type, operating system, IP address, logs, and push-notification tokens.
AI Assistant data: as described in Section 14.

Where you are a company using NuTasks, you control your workspace and the customer and employee records within it. As to that data, NuTasks acts as a processor on your behalf, and you are responsible for providing any notices and obtaining any consents required from your customers and employees, as described in our Terms, Section 17.

16. Connected Integrations, Tokens, and E-Signatures

Connected integrations and tokens. When you connect a payment processor or other integration, you authorize it through that provider’s secure authorization flow (OAuth) or with credentials you control. NuTasks stores only the access tokens needed to operate the connection on your behalf; it does not receive or store your password for that provider. We use these tokens solely to provide the connected functionality and do not sell them. You may revoke an integration at any time in your account settings or with the provider; revocation ends NuTasks’ future access but does not reverse data already exchanged. See our Terms, Sections 15.4 and 16.

Electronic signatures and acceptances. When you sign, accept, or approve documents through the Service, we capture the signature or acceptance and, for evidentiary and legal-compliance purposes, associated records such as the date and time, the applicable IP address, the language/locale, and a snapshot of the text you accepted. These records support the validity of electronic signatures under applicable law, as described in our Terms, Section 18.

17. Cookies, Analytics, and Tracking Technologies

Strictly necessary. NuTasks uses cookies and similar technologies to keep you signed in, remember your language, protect forms against bots (Google reCAPTCHA), and operate the Service securely.

Inside the Service. The signed-in admin application and the customer portal use Google Analytics for Firebase to measure how the Service is used (screens viewed, features used, device and browser information, approximate location derived from IP address, and a pseudonymous app-instance identifier). We use this information to operate, secure, and improve the Service, not to advertise to you. Google processes this information under its own privacy policy.

On nutasks.com marketing pages. Our public marketing pages use the Meta (Facebook) Pixel to measure the effectiveness of our advertising. The Pixel may collect your IP address, device and browser information, pages viewed, and a Meta cookie identifier, and Meta may link that information to your Meta account under Meta's own privacy policy. Under California law this may be considered "sharing" for cross-context behavioral advertising. The Pixel is not loaded inside the Service (admin application, technician app, or customer portal). You can opt out on our Your Privacy Choices page, by enabling the Global Privacy Control signal in your browser (we honor it on every request to nutasks.com), by blocking third-party cookies, or through Meta's Ad Preferences; you can also send an opt-out request to contact@nutasks.com.

Error monitoring. Our servers, web pages, and apps report technical failures to Sentry, as described in Section 13.

Company websites hosted on NuTasks. Companies that use NuTasks may publish their own public website through the Service. Those websites belong to the company, are governed by the company's own privacy policy, and may carry analytics or advertising tags (such as a Google tag or a Meta Pixel) that the company configures. NuTasks does not control or receive the data those tags collect.

Your choices. To opt out of the sharing described above, use our Your Privacy Choices page or enable the Global Privacy Control (GPC) signal in your browser: when a request to nutasks.com carries the GPC signal or our opt-out cookie, the Meta Pixel is not loaded. Your choice is stored per browser for twelve months. You can also control cookies through your browser settings and opt out of certain analytics as described by the relevant provider (for example Google's Ads Settings and Meta's Ad Preferences). Our websites do not respond to the older browser "Do Not Track" signal, for which no common standard was adopted; GPC is the signal we honor.

18. International Data Transfers

NuTasks is operated from the United States, and our service providers may process information in the United States and in other countries, including, for our optional referral program, in Romania (European Union). Where information is transferred across borders, we take steps to ensure it remains protected consistent with this Privacy Policy and applicable law. If you use NuTasks within the European Union, we process personal data in accordance with the General Data Protection Regulation (GDPR), as described in our Terms, Section 10.5.

19. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information. We honor verifiable requests as required by applicable law.

United States (including California — CCPA/CPRA): you may have the right to know the categories and specific pieces of personal information we collect, to access and delete it, to correct inaccuracies, and to opt out of any “sale” or “sharing” of personal information. NuTasks does not sell your personal information. The Meta Pixel on our public marketing pages may be considered "sharing" under California law; Section 17 explains what it collects; you can opt out on our Your Privacy Choices page, through the Global Privacy Control signal, or by sending a request to contact@nutasks.com. We will not discriminate against you for exercising these rights. Residents of California have additional disclosures in Section 22 (California Privacy Notice). Residents of other U.S. states with comprehensive privacy laws — including Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia — may have similar rights, including the right to appeal a denied request, which we honor as required by those laws.
European Union / United Kingdom (GDPR): you may have the right to access, correct, delete, restrict, and port your personal data, and to object to certain processing, as described in our Terms, Section 10.5.

To exercise any of these rights, contact us at contact@nutasks.com. We may need to verify your identity before responding. If you are a customer or employee of a company that uses NuTasks, please direct your request to that company, which controls your data; we will assist them as required by law.

20. Data Retention and Deletion

We retain personal information for as long as needed to provide the Service and for legitimate business and legal purposes. This Section supplements Section 8.

Account data: retained for the life of your account. Following termination, we may retain certain data for a commercially reasonable period and as required for financial records, fraud prevention, and dispute resolution, as described in our Terms, Section 17.4.
Media files: photos, documents, and signatures stored with our storage provider are retained until deleted by you or as part of account closure.
AI Assistant data: conversations and usage records are retained to operate, secure, audit, and bill the Service.
Legal and financial records: retained as required by law, including for tax, accounting, and anti-fraud obligations.

You may request access to, correction of, export of, or deletion of your personal information at contact@nutasks.com, subject to verification and to retention required by law.

21. Communications — Email and Push Notifications

In addition to the SMS communications described in Sections 4 and 6, we may send you transactional and account-related communications by email and, where you have enabled them, by push notification on your device. You may opt out of non-essential and marketing email using the unsubscribe link in those messages and may disable push notifications in your device settings. Certain transactional messages necessary to operate the Service may continue regardless of marketing preferences, as described in our Terms, Section 19.

22. California Privacy Notice

This Section provides additional information for California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”). It supplements Section 19 (Your Privacy Rights). Terms used in this Section have the meanings given to them in the CCPA.

Categories of personal information we collect and disclose for a business purpose. In the preceding twelve months, we have collected the following statutory categories of personal information and disclosed them to the categories of service providers listed in Section 13 for the business purposes described below and in Section 1:

CCPA category	Collected	Examples (see Section 15)	Disclosed to (categories of recipients)
Identifiers	Yes	Name, email, phone number, IP address, account identifier	Payment, messaging, AI, analytics, and cloud-storage providers; on marketing pages, IP address and cookie identifiers are shared with Meta (see "Sale or sharing")
Customer records (Cal. Civ. Code §1798.80)	Yes	Contact details, address, limited payment metadata	Payment processors, accounting providers
Commercial information	Yes	Bookings, services purchased, transaction history	Payment and accounting providers
Internet or other electronic network activity	Yes	Logs, device and browser data, pages viewed	Analytics and security providers
Geolocation data	Yes	Precise location during active service routes	Used internally to provide service tracking
Audio, electronic, and visual information	Yes	Photos, documents, signatures, and AI voice audio	Cloud-storage and AI providers
Professional or employment information	Yes	Employee records entered by companies using NuTasks	Accounting providers
Inferences	Limited	AI-generated summaries	AI provider
Sensitive personal information	Yes	Precise geolocation; account login credentials	Used only to provide and secure the Service

Sources. We collect this information from the sources described in Section 15 — directly from you, automatically from your device, and from the companies that use NuTasks about their customers and employees.

Business and commercial purposes. We use this information to provide, secure, bill, and improve the Service, to communicate with you, to prevent fraud, and to comply with law, as described in Sections 1 and 13.

Sale or sharing. We do not sell your personal information. Our public marketing pages on nutasks.com use the Meta (Facebook) Pixel, which transmits identifiers and internet activity (IP address, device and browser information, pages viewed, and a Meta cookie identifier) to Meta for advertising measurement; this may constitute "sharing" for cross-context behavioral advertising. We do not share personal information collected inside the Service (admin application, technician app, or customer portal) for advertising. To opt out of sharing, use the "Do Not Sell or Share My Personal Information" button on our Your Privacy Choices page, enable the Global Privacy Control signal in your browser (which we honor as an opt-out request), or send a request to contact@nutasks.com. We do not knowingly sell or share the personal information of residents under 16 years of age.

Sensitive personal information. We use and disclose sensitive personal information (such as precise geolocation and account login credentials) only to provide and secure the Service and for other purposes permitted by the CCPA that do not give rise to the right to limit, and not to infer characteristics about you.

Your California rights and how to exercise them. Subject to verification and legal exceptions, you may request to know, access, correct, and delete your personal information, and to opt out of any sale or sharing, and you will not be discriminated against for exercising these rights. You may submit a request, including through an authorized agent, at contact@nutasks.com. We will verify your identity before acting on a request, and if we deny your request you may appeal by replying to our response. If you are a customer or employee of a company that uses NuTasks, please direct your request to that company, which controls your data.

Retention. We retain personal information as described in Section 20.

Effective date and last updated: October 25, 2026